inmation’s quality management system, inQ, lies at the core of our organization and covers all aspects of
our daily operations. This includes all processes involved in the development and support of the
software product and all processes that provide support for the infrastructure of the organization.
inQ ensures a commitment to continuous improvement of not only the product but all areas of the business to meet the customers’ needs and requirements. This commitment is shared by management and employees alike, and guarantees that inmation’s software product, supporting documentation, supporting customization libraries and all supporting services shall be of highest value and quality.
The objectives for our quality management system include reducing customer software issues, increasing productivity and efficiency of our core release and tracking processes and increasing customer satisfaction through improved communication channels and effective customer feedback processes. The quality objectives also state that all our employees’ competencies reach the required level to effectively execute our processes and are monitored to encourage sharing of skills and continuous improvement.
We constantly strive to outperform our peer group and aim to develop our company and product towards a global market standard.
ISO 9001:2015 certification for inQ by an independent third-party auditing organization is aimed for by the end of 2018.
Scope of the inQ Quality Management System
inmation Software GmbH is a one-product, industrial software development company based in Cologne,
Germany. The software product it has created and further develops, is called system:inmation and is
marketed in the form of different suites. Some suites also contain third-party software technology, but
only where this extends the functionality of inmation’s core product in a way that meets the customers’
current requirements, or predicted future requirements.
The scope of inmation’s Quality Management System, inQ, covers all internal processes related to the product including product development, business development, pre-sales, sales, shipment and customer support. This includes all employees and processes based at the inmation HQ in Cologne, Germany but excludes the employees and research activities at inmation BNX in Eindhoven, Netherlands.
As part of inQ, all relevant regulatory requirements.